How To Deal With Asshole Dispatchers
If you ask truckers what they hate most about their job, most of them are likely to say: dealing with dispatchers.
If you think it’s rather the endlessly long hours of driving or being away from your loved ones that are the hardest part about being a commercial truck driver, consider yourself blessed. You probably never had to deal with a rude dispatcher.
They can be mean, they can be aggressive and they can give a bad start to a long day ahead of you.
However, if you are a trucker, getting along with your dispatcher is not just important, it’s the only way to survive in the industry if your profession is being a commercial driver.
Read on to find out the best ways to deal with an impolite dispatcher.
You may not be the cause
As a professional driver, you must understand your role well. If you are new in the industry, you must do exactly as you are told. But even if you have been working for years, follow the rules well. If a dispatcher misbehaves with you, know that it might not have anything to do with you.
Their aggressive energy might be transferred from another driver, due to a personal issue that they may be facing or perhaps they are not having a good day and you just happened to cross paths with them.
Don’t let it affect you
While it’s in no way justified that a dispatcher behaves rudely with you, you should try to be the more mature one and move away.
Dispatching itself is not as easy as it sounds. Dealing with drivers who are arrogant, late and irresponsible can take its toll on the dispatchers too.
Give them the benefit of the doubt. Speak to them politely so that they can realize their mistake and correct their ways. By being polite, you will be burying the hatchet and maintaining your inner peace. After all, driving while stressed can distract you and lead to disastrous results.
Clear up the confusions
In case you made a mistake, do not be ashamed to acknowledge it. No one is perfect and any driver can make a miscalculation at some point or another.
If the instructions are not clear to you, ask the dispatcher to repeat them and apologize for any errors you might have made. See if you can correct them.
Ask for another dispatcher
In the worst case scenario where things don’t improve despite your efforts, feel free to request your company to assign you to another dispatcher. And if the company you work for is small and dispatchers are limited, then contact your HR department to schedule a meeting with the concerned dispatcher along with the HR in attendance. Clear up any misunderstandings in a face-to-face meeting.
Keep a record of all data
As an extra measure, you must keep track of all your emails, texts, documents and any other correspondence with your dispatcher as evidence to be presented in case of a hostile environment or harassment.